15th November, 2025
World AI Group (“WAIG”) is committed to protecting your privacy when you communicate with us through email, SMS, WhatsApp, website chat, or other messaging platforms. This policy explains how we handle messaging information for users in Ontario (Canada), the United Kingdom (UK), the United States (USA) and more.
1. Information We Collect
When you message us, we may collect:
- Your name and contact details
- Message content and attachments
- Time, date, and messaging metadata
2. How We Use Your Information
We use messaging information to:
- Respond to inquiries and provide support
- Send service updates or follow-ups
- Maintain records for quality and operational purposes
- Meet legal or regulatory requirements in your region
We do not sell or use your messages for unsolicited marketing.
3. Legal Basis
Ontario (Canada)
We follow PIPEDA. Your messaging implies consent for us to collect and use the information you provide.
United Kingdom
We comply with UK GDPR and the Data Protection Act 2018, processing data based on consent, legitimate interests, or contractual necessity.
United States
We follow applicable state privacy laws (e.g., CCPA/CPRA, Virginia CDPA, Colorado CPA). Processing is based on legitimate business purposes, consent, or legal requirements.
4. Data Security & Retention
Your messaging information is stored securely and retained only for as long as necessary for service, business operations, or legal obligations. After that, it is securely deleted or anonymized.
5. Sharing of Information
We do not share or sell your message data for marketing.
Information may be shared only with:
- Verified service providers supporting our messaging systems
- Legal authorities when required by law
6. Your Rights
Ontario
You may request access, corrections, or withdrawal of consent.
UK
You may request access, correction, deletion, restriction, portability, or objection to processing.
USA
Depending on your state, you may request access, deletion, correction, or opt-out of certain data uses.
7. Contact Us
For any privacy questions or data requests:
Email: info@worldaigroup.com